Refunds & Returns Policy
At Nikos Athletica, we understand that mistakes can happen, and we are here to help resolve any issues that may arise. If you need to initiate a return for any product, please carefully review the following conditions to ensure a smooth and efficient return process:
Eligibility for Return:
- The item(s) must be unworn, unused, and undamaged, with the original packaging included.
- The return must be initiated within 15 days of the original purchase date.
- Please note that returns are only accepted for items that were ordered directly from our website. Purchases made through third-party websites or retail locations are not eligible for returns.
Exclusions:
- Returns will not be accepted for items that were purchased at a discounted rate. This includes sale items or items purchased using promotional codes or vouchers.
- Any item that does not meet the eligibility criteria mentioned above will not be accepted for return.
Return Process:
- To initiate a return, please send us an email at sales@nikos.fit. Provide your order details, including the order number and the reason for the return. Our customer support team will guide you through the process.
- Please ensure that the returned item(s) are securely packaged to prevent damage during transit.
Processing Time:
- Returns generally take approximately 2-3 weeks to complete once the returned item(s) have been received and verified.
- We will keep you updated on the progress of your return and provide any necessary assistance throughout the process.
We strive to provide the best customer experience possible, and we appreciate your cooperation in adhering to our Refunds & Returns Policy. If you have any further questions or need clarification, please do not hesitate to reach out to our customer support team at sales@nikos.fit.